Dynamics 365 Field Service
Coordinate people, parts and scheduling to deliver excellent on-site service. Focus on first-time fix, predictive maintenance and operational efficiency.
Platform
Dataverse • IoT-enabled
Focus
Work orders, scheduling, inventory
Mobile
Technician app with offline support
✽Typical deployment phases
Assess
Current-state assessment of scheduling, workforce and parts flows.
Pilot
Small-scale pilot covering high-volume routes and common work types.
Scale
Extend scheduling rules, integrate telephony and scale mobile adoption.
Capabilities & features
Field Service provides a comprehensive toolset for planning, dispatching and executing on-site work.
Work orders & entitlements
Track serviceable assets, entitlements and SLAs per customer or contract.
Inventory management
Parts reservation, warehouse locations and consumption tracking.
IoT integration
Alert-based work order creation from device telemetry and health signals.
Scheduling & optimization
Gantt-style schedule boards, auto-assign, and route optimization for efficiency.
Mobile enablement
Guided work, forms, photos and signatures with offline sync.
Service agreements
Contract management, entitlements and SLA milestones for billing and compliance.
Business impact
Typical KPIs measured after Field Service adoption.
+30%
First-time fix
-18%
Travel time
99.9%
uptime SLA
-22%
Parts costs
50,000+ companies run Dynamics 365 Field Service to grow their businesses.
Join us and make your Business a better place.